More time for your guests with LEPAKKO
LEPAKKO handles routine guest calls, relieves your front desk, and creates more time for the guests already standing in front of you. We believe AI shouldn't replace genuine hospitality, it should enable it.
More Time for Guests
- Routine calls are handled automatically
- Your team stays available
Less Stress
- No more having to choose between a ringing phone and waiting guests
Better Guest Experience
- More personalized attention
- More time for genuine hospitality
Designed for Hotels
- Not just generic phone AI
- But specifically tailored to hotel operations
Fits your hotel
- Your phone number
- Your processes
- Your knowledge base
For hotels of all sizes
- From boutique hotels to hotel chains
Purpose-built for hospitality
Every call answered. More time for your guests. Less pressure on your staff.
24/7 call handling
Never miss another guest call, whether your reception is busy, closed, or understaffed.
Multilingual guest support
Speak with guests in their preferred language without expanding your team.
Natural conversations
Voice, tone, and personality tailored to your hotel
Call insights & analytics
Understand why guests call, measure performance, and improve service with detailed call analytics.
Easy onboarding
We configure LEPAKKO around your hotel, so your team can start using it quickly.
Built for GDPR & EU AI Act
EU-hosted infrastructure, GDPR-compliant data processing, and an AI platform designed to support EU AI Act requirements.
Simple to use. Powerful to manage.
Monitor calls, review conversations, update your AI, and track performance, all from one intuitive dashboard.
Call history & transcripts
Access every conversation, transcript, and booking request with a complete interaction history.
Stats that matter
Measure what matters, from answered calls and bookings to guest satisfaction and response quality.
You stay in charge
Easily customize your AI as your hotel, services, and policies evolve.
Call analytics
Understand guest inquiries and monitor service quality with detailed insights.
Your Front Office with LEPAKKO
LEPAKKO handles routine calls and relieves your front desk so your team can focus on guests on site, not on the phone.
| Metric | Front desk alone | With LEPAKKO |
|---|---|---|
| Availability | Reception opening hours / staff availability | Available 24/7 |
| After-hours & peaks | Waiting times or voicemail during busy periods | Answers calls instantly, even during peak hours |
| Response time | Depends on staff availability | Immediate response for routine requests |
| Missed calls | Calls may be missed during busy periods | Designed to answer every incoming call |
| Languages | Limited by available staff | 25+ languages available |
| Training | Continuous onboarding for new employees | Knowledge updates in minutes |
| Consistency | Service quality varies between employees | Consistent answers based on your hotel's knowledge base |
| Analytics | Limited visibility | Complete call insights |
| Scalability | Additional staff required | Scales with demand |
More time for the moments guests remember
Great hospitality begins with time: time for personal encounters and attentive service.
We know this situation from our own experience: the lobby fills up, the phone won't stop ringing, and one person has to answer calls, greet guests, and answer questions at the same time. No one should have to choose between the guest in front of them and the guest on the line.
Every call answered. Every guest welcomed.
Guests keep dialing your existing number. LEPAKKO handles routine inquiries reliably so your front desk stays available for guests on site.
More time for personal hospitality
When check-in starts or the lobby fills up, your team stays where it matters most: with your guests.
When people are needed, they stay personal
Complex requests are handed off with full conversation context, so guests don't have to explain themselves again.
Book your personal demo
Discover how LEPAKKO helps hotels reduce routine calls, support reception teams, and create more meaningful guest experiences. In a personalized session, we'll walk you through the platform, answer your questions, and show how LEPAKKO can be tailored to your hotel's operations.
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